Customer Cases

In a very competitive Auto insurance market, consumers are often forced to choose between a full coverage at the car purchase value or a mandatory reduced TPL coverage xx comparing prices in aggressively advertised comparison engines. doppo by Zurich aims to introduce a new car insurance experience, that makes customer feel empowered and offers them full control to protect their car at their own terms.

doppo by Zurich turned to IBA‘s API-First IBSuite cloud native end-to-end insurance platform to help build a highly configurable and innovative auto insurance platform. doppo by Zurich is using IBSuite to enable faster time to market and offer a brand-new modern user experience.

By leveraging IBSuite, doppo by Zurich was able to launch a Spanish value proposition in less than 10 months from initiation to Go Live. With automated underwriting and digital servicing, the doppo IBSuite solution covers an advanced motor product that supports a complex process and rating approach. Under an attractive and effective digital experience, the consumers are able to quote a selected combination of covers and set the value of the car they want to insure to make the insurance suited for their needs and demands.

doppo by Zurich is currently consolidating their value proposition in the Spanish market and, based on results and experience, will consider rolling out the platform in other countries.

“Based on the cloud-native IBSuite insurance solution, we have created an innovative digital platform that allows us to empower our customers and offer them a unique and convenient digital experience. With IBSuite we can add new business models and channels creating customer value in record time.”

In collaboration with Munich Re Digital Partners (MRDP) ManyPets wanted to launch an Insurtech solution for Pet Insurance in the UK. ManyPets is a is a free, members-only service that helps members find insurance for the things in your life that are out of the ordinary.

With IBSuite, ManyPets got a highly configurable, real-world production ready platform with the ability to scale as ManyPets grow their business. IBA supported ManyPets by its great insurance knowledge and a highly dedicated team, responsiveness and a disciplined approach. Since the launch ManyPets have received many awards for the innovative customer focus driven business. 

“IBA supported us by bringing great insurance knowledge, a helpful and highly dedicated team, responsiveness and a disciplined approach. IBA supported the complexity and innovation of ManyPets’ proposition with IBSuite; a highly configurable, real-world production ready platform with the ability to scale as we grow our business.”

Topdanmark wanted to launch an affinity program with one of Denmarks’ largest retailers, offering personal line products to the loyalty customers of the retailer. The current systems at Topdanmark were evaluated but found “not applicable” for the new affinity program. The time needed to set up products had to be short, the flexibility to make changes to underwriting rules on the fly was important. Also, the program needed to be fully synchronized with the existing General Ledger for monitoring and consolidation of numbers. 

 With IBSuite, Topdanmark got a proven, flexible and scalable platform that enabled them to easily configure new products and launch the affinity program for the first of many products starting with Motor in a record-time of 6 months’ implementation.  Besides the affinity program, Topdanmark decided, in parallel, to migrate their income protection portfolio into IBSuite as well. This provided the organization with efficiency, automatization of work processes and improved the overall customer service. 

“When we wanted to launch a large scale affinity program with a prominent retailer and migrate the existing “income protection” portfolio, it was key for us to find a partner, who could provide a flexible and scalable platform that would enable us to easily configure new products. On top of that, we needed to succeed in completing the implementation of the end-to-end insurance business platform on a very optimistic time schedule.

I am happy to say that we have succeeded with IBSuite, and IBAs team was very pragmatic to work with when handling the challenges that occurred. This was in particular the case, as the second project included a larger scale migration of policy data. We are happy with the partnership that we believe has only just started.”

The generation of millennials have a completely different buying behavior as the generations before them. Buying insurance or securing their belongings is not always top of mind. Zurich wanted to create a new disruptive business model targeting the millennials. 

 For it to be successful Zurich wanted an integrated policy administration system with the ability to setup products quickly, make changes to the underwriting rules on the fly, automate processes, to gain efficiency. And to be 100% digital in  its approach.  

 The Klinc solution was launched after 5 months of implementation. With 100% automated underwriting and claims automated to 80+%, Zurich has been provided a solution which is scalable, utilizes a high number of reusable components, is digital by nature and allows them to offer new business models, such as on demand and many more. 

“IBSuite was selected because it is a proven cloud-native end-2-end insurance platform, providing us with the flexibility to launch new business models quickly and introducing new channels to the market. With IBA, we have a collaboration with a team of insurance experts, providing guidance and services to launch new products and automatization quicky into the Klinc proposition. The power of enabling innovative propositions and react instantaneously to the market, has proven itself to be extremely valuable for Zurich Klinc, and facilitates for Zurich to be first mover on offering novel products and plans for its customers.”