AXA: Infiltrating the SMB
Market with an Integrated
Insurance Solution with IBSuite

AXA is a leading global insurance company headquartered in France. The company offers a range of insurance
and financial products and services to individuals and businesses in over 50 countries worldwide.

THE CHALLENGE

The costly operation of multiple systems, combined with expensive manual interactions, hindered the ability of AXA to expand its commercial business to the SMB market through its primary channels of brokers and local carriers. Due to a lack of automation in the sales and distribution channels, it took longer to complete the sales cycle for new clients. Creating new products was a time consuming process that could not be accomplished by the AXA team alone.

The Client

AXA is a leading global insurance company headquartered in France. The company offers a range of insurance and financial products and services to individuals and businesses in over 50 countries worldwide.

AXA’s mission is to empower people to live better lives by providing them with protection, security, and financial stability. The company strives to achieve this mission by developing innovative and sustainable solutions that meet the evolving needs of its customers.

AXA’s brand values include customer focus, innovation, integrity, and team spirit. The company aims to build long-term relationships with its customers by offering them tailored solutions and exceptional service. AXA is committed to making a positive difference in the world by protecting and empowering individuals and businesses through its insurance, financial products, and services.

“My staff can set up simple products within 1-2 weeks at a rate which gives us competitive advantages without incurring significant development costs. We have greatly enjoyed the benefits of IBSuite’s SaaS platform and of IBA’s ongoing focus on innovation.

Peter Højberg CEO
AXA Denmark

The benefits

Analysis of Business Processes

Before the migration, IBA helped AXA conduct a thorough analysis of their business processes to identify areas that needed improvement. They evaluated their existing systems and processes to determine how they could be streamlined and automated using IBSuite.

Data Migration

AXA migrated all of its existing policy data and related information into IBSuite. This involved extracting data from multiple legacy systems and transforming it to meet the data format requirements of IBSuite.

Customisation of IBSuite:

Once AXA had identified the areas that needed improvement, the company worked with IBSuite to customise the platform to meet its specific needs. This involved configuring the platform to support AXA’s existing business processes and integrating it with other systems used by the company.

Testing and Training

Before going live with the new system, AXA conducted extensive testing to ensure that the system was functioning correctly and that all data had been migrated successfully. The company also provided training to its employees to ensure that they were familiar with the new system and could use it effectively.

The result

Once the system was ready, AXA went live with IBSuite. IBA continues to provide post-implementation support to AXA to ensure that any problems can be quickly resolved.

By migrating their entire portfolio to IBSuite, AXA will be able to streamline operations, reduce costs, and
enhance their ability to deliver customised solutions to customers. The new system will provide AXA with a
single, integrated platform for managing policies, claims, and billing, enabling them to complete the sales cycle for new clients and turn over new products in a much shorter timeframe.