AIG (American International Group) is a global insurance company that provides a wide range of insurance and financial services. Founded in 1919, AIG has become one of the world’s largest insurance companies, with operations in over 80 countries.
THE CHALLENGE
“For the specific arrangement, it was important that it didn’t turn into a multi-year implementation project. I am happy to say we went live on IBSuite within three months.”
Peter Rahe
COO North Zone, AIG
ABOUT THE CLIENT
AIG a leading global insurance organisation
AIG (American International Group) is a global insurance company that provides a wide range of insurance and financial services. Founded in 1919, AIG has become one of the world’s largest insurance companies, with operations in over 80 countries.
AIG helps individuals and businesses manage risk and achieve their financial goals by offering a diverse portfolio of products and services. These include property and casualty insurance, life insurance, retirement products, and asset management.
In addition to its core insurance offerings, AIG invests heavily in research and development to create innovative products that meet the evolving needs of its customers. AIG is committed to providing its customers with outstanding service and support and building strong, long-term relationships based on trust and mutual respect.
User experience
By integrating insurance offerings into the point-of-sales process, customers can more conveniently purchase insurance coverage for their mobile devices, improving their overall experience and satisfaction with the insurer.
Data analytics
A comprehensive platform can provide insurers with valuable data insights into customer behaviour, claims processing, and other key metrics, which can be used to optimise operations and improve business performance.
Fraud detection
Integrating the insurance platform with the retailer’s pointof-sale system and the insurer’s backend systems can also help reduce the risk of fraud, as all data and transactions are captured and verified in a single system.
Automation
Integrating the insurance platform with swap providers, logistics partners, and repair shops can help automate the claims handling process, reducing the time and resources needed to process claims.
We integrated AIG’s system with the telco retailer’s point-of-sale & the backend systems of their insurance partners we automated their entire value chain.
Automated claims handling was an important part of this process, which included first notice of loss and seamless integration with swap providers, logistics partners, and repair shops.
By automating these processes, AIG could streamline their customer experience and provide faster and more efficient support for their insurance products. This automation also allowed AIG to reduce the risk of errors and improve accuracy throughout the claims process.
The results
IBSuite has been critical in modernising AIG’s technology infrastructure and improving overall business performance. By streamlining and automating its customer service and accounting processes, AIG has reduced their risk of errors and gained greater insights into their financial performance.
The real-time data analytics and reporting capabilities provided by IBSuite have also enabled AIG to make more informed business decisions and improve their competitiveness in the global insurance market. It was important for AIG that implementation wasn’t a timely process, and they succeeded in going live with IBSuite in fewer than three months.
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