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Frende: Establishing a Modern and Strategic Cloud-Native Core Insurance Platform with IBSuite for Life and Health

THE CHALLENGE

Frende set out to replace their ageing legacy core system for Life & Health insurance – an essential step in strengthening operational efficiency, improving customer experiences, and preparing the organization for the future.
Frende needed a modern, cloud-based platform capable of meeting increasing technical and business demands while supporting advanced automation, digital services, and scalable business models.
Selecting the right core platform was a strategic decision following a thorough assessment of multiple vendors and technologies. Frende required a solution that was API-first, cloud-native, evergreen, secure, functionally broad, and offered predictable long-term costs.

”Replacing our legacy core insurance systems is a critical step in modernizing our business. With IBSuite, we now have a cloud-native, API-first core platform that gives us the security, functionality, and predictability we need to operate efficiently and innovate with confidence. The collaboration with IBA is highly professional and constructive, and together we have delivered a future-ready platform that enables automation, new business models, and better customer experience. We look forward to continuing our partnership as we develop the next generation of insurance.”

Vegar Styve
CEO, Frende

The Client

Frende

Frende is one of Norway’s leading insurance providers, serving customers nationwide through a strong network of local savings banks. Their strategy focuses on sustainable growth, high customer satisfaction by utilizing modern digital foundations to deliver simpler, faster, and more efficient insurance services.

The solution

Frende implemented IBSuite as the new core platform for their Life & Health portfolio, migrating the entire portfolio into IBSuite within just 15 months.

Together with IBA and Deloitte, Frende established a collaboration model built on openness, transparency, and shared ownership. Challenges were identified early and resolved jointly, enabling on-time delivery and a smooth, successful go-live.
A key success factor was the extensive use of IBSuite’s standard, configurable functionality – significantly more than initially anticipated. This reduced complexity and ensured a clean, evergreen setup aligned with best practices.

The benefits

A future-ready, cloud-native engine

IBSuite now powers Frende’s life and health business with a modern SaaS architecture built for scale and insurance innovation.

High use of standard product

Frende could rely heavily on IBSuite’s out-of-the-box capabilities, lowering implementation risk and complexity.

Evergreen and predictable costs

The pricing structure ensures long-term cost transparency without expensive upgrades.

New business opportunities

The flexibility of IBSuite enables more automation, new business models, and exciting partnership potential.

The results

Just over a year after project initiation, the full Life & Health portfolio has been migrated, and IBSuite is running in full production exactly as planned.

Frende now has:
  • A modern, stable core system built for the future
  • Higher efficiency and deeper automation
  • A stronger foundation for digital services
  • The capability to innovate and explore new business models
  • A scalable platform that supports long-term growth
With IBSuite as the engine of their business, Frende is better equipped than ever to deliver the next generation of insurance offerings to their customers.