Effective claims management for effective customer interaction
Claims management is crucial within the insurance business. Not only do claims directly impact your combined ratio, but how you handle claims can define your relationship with your customers.
IBSuite claims management features:
- Data is always linked to actual policies and cover periods
- Workflows (case management) are automated.
- Current status and history of reserves and payments
- Claim reserve handling, recovery management and settlement are automated
- Supplier management, version control of communication and documents
- Self-assisted claims handling
- Integration to third parties, like repair shops or loss adjusters, is seamless
- First Notice of Loss online notification is supported
- Supplementary documentation can be uploaded and linked directly to the claim